How to work with us

There are a number of ways you can book or inquire about our travel services. Whether you prefer to email, call or visit our offices, our destination specialists are standing by to answer your questions and process the bookings.

- From the first contact, our Sales Executive will get back to you as soon as possible but no later than 4 hours to define your specific needs. Whatever you have clients or big group of travelers, our sales team is happy to share their in-depth knowledge about our destinations

- You will receive the first quotation within 8 hours for simple inquiries and within 24 hours for more complex reservations. Your Sales Executive is the only one and key contact who processes your bookings from A to Z, even it is a multi-country request.

- On the field, our operation teams book your services and take care of the smooth-running of your tours, paying attention to the tiniest details. The customer service team will stay in touch every day with your tour leader or your clients to make sure they are happy with the services.

- Our quality follow-up team continually monitors the satisfaction levels and informs you on demand of the progress.

KEY CONTACTS

Our Inbound departments handle all travel inquiries. Please contact the specific department below:
English speaking market:         nguyen@sentravelgroup.com